Refund policy

We hope you are happy with your Factory Clearance Shop purchase. However, if you have decided it isn't quite right for you or just changed your mind, we offer a 14-day return policy, which means you have 14 days from the date you received your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging as well as provide your order confirmation.

To start a return, please contact us at factoryclearanceshop@hotmail.com or use the chat feature on our website. Please note that returns will need to be sent to the following address: 

Factory Outlet Clearance Centre

Unit 45 Newcastle Quays

Coble Dene

NE29 6DW

UK

Once your return is accepted, please post your item to the address stated above and include your name and order number in the package. We would advise using a tracked service and keeping your proof of postage as we are not liable for items returned. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at factoryclearanceshop@hotmail.com or use the chat feature on our website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on the following items due to hygiene reasons:

• Pillows
• Duvets
• Mattress Protectors & Toppers

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at factoryclearanceshop@hotmail.com.